BB:
I ordered from Matrix with "Download + Physical" option and as I have yet to receive my hardcopy I checked my order online to see what was up.
Right now, physical disk and case w/manual copies are on "Backorder". It doesn't say anything about why or how long, I imagine you would have to call them to get anything resembling an answer. Of course, they might not have any idea themselves- it's a screwy business.
Sorry the news wasn't good, but at least you know a bit more now.