It's all lost! (Computer clean + HD format)

MarkCSA · Tue Apr 01, 2008 1:12 pm

Gentlemen,

After trying to figure out what was causing my PC to crash all the time, I decided to take drastic measures and completely re-install everything and format my hard drives. This worked, but I lost my installed version, download file and serial (I still have the emails that were sent to me and a credit card statement that I paid somewhere).

Now the question of course becomes: how do I get my game back? (and do I still have the right to?)

All help very much appreciated,

Kind regards,

Mark

Kotik · Tue Apr 01, 2008 1:24 pm

As far sa I can remeber you just need to send a email with the info on the email that you got when you bought it to support@ageod.com. Try that, I think I will have to do that with BOA because I have lost the download as Im unable to get the harddrive which it are on to work.

Primasprit · Tue Apr 01, 2008 1:27 pm

Hi MarkCSA!

While it's a good idea to re-install the OS once in a while it is recommended to keep a backup of the most important data.

As Kotik said: Please write an email to support@ageod.com with your name and the email address you used for ordering.

Cheers
Norbert

MarkCSA · Tue Apr 01, 2008 1:37 pm

Primasprit wrote:Hi MarkCSA!

While it's a good idea to re-install the OS once in a while it is recommended to keep a backup of the most important data.

Hehe, I know, but at some point we figured that it was the HD causing all the crashes (which it wasn't, it was the Motherboard drivers), at this point we were getting slightly fed up (after 14 hours) with my computer 'mocking us' with new and nastier error messages, so we went for FORMAT IT ALL!!!!!!!! In retrorespect not the wisest of choices.

I'll just forward support@aegod.com my 'you have paid' email

Thanks for the help guys!

Tue Apr 01, 2008 1:51 pm

Sure you have to right to get them back! Just send us a mail at [email="support@ageod.com"]support@ageod.com[/email].

oops, I should have refreshed the thread before posting!

Tue Apr 01, 2008 2:01 pm

Pocus wrote:oops, I should have refreshed the thread before posting!

(I'm smiling because I did refresh before posting the reply I had written

)

arsan · Tue Apr 01, 2008 2:20 pm

Just to be sure you get the message... you should send an email to support@ageod.com. :nuts:

Regards!

PS: by the way, did somebody mention support@ageod.com ?? :niark:

MarkCSA · Tue Apr 01, 2008 2:23 pm

Got everything, thanks gentlemen!

Now back to planning my victory during work......

Mark

Heldenkaiser · Tue Apr 01, 2008 2:28 pm

In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)? Only with NCP which I bought last did I have the great idea to save the installation file itself together with the product key. For BoA and AACW I deleted them after installation, or at some later date, anyway I no longer have them. I tried the download links in the original emails I got after purchase, but they are returning an error code ...

dooya · Tue Apr 01, 2008 2:32 pm

Heldenkaiser wrote:In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)?[...]

No problem: get a hammer and smash your hard-disc. Then write an email to support@ageod.com stating that you have lost the installation files. :niark:

Tue Apr 01, 2008 3:26 pm

BTW, Mark, Happy Birthday!

ouet:

(oh, and make sure to contact support@ageod.com if you have any problems with the files you downloaded

)

Jabberwock · Tue Apr 01, 2008 3:38 pm

MarkCSA wrote:support@aegod.com

I think somebody had better repeat repeat the address again again.

Tue Apr 01, 2008 4:19 pm

Heldenkaiser wrote:In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)? Only with NCP which I bought last did I have the great idea to save the installation file itself together with the product key. For BoA and AACW I deleted them after installation, or at some later date, anyway I no longer have them. I tried the download links in the original emails I got after purchase, but they are returning an error code ...

Send the same request with the email used for the order.

arsan · Tue Apr 01, 2008 5:04 pm

Pocus wrote:Send the same request with the email used for the order.

But... send where??
Pocus, you better tell him he must contact support@ageod.com
Bear in mind not everybody knows that AGEOD support email address is support@ageod.com ! :nuts:

Tue Apr 01, 2008 8:36 pm

arsan wrote:But... send where??
Pocus, you better tell him he must contact support@aegod.com
Bear in mind not everybody knows that AGEOD support email address is support@aegod.com !

Uhm, are you sure that you don't mean support@ageod.com? :niark:

(I'm pretty sure that Pocus & Co. aren't in control of the aegod.com-domain :sourcil:

)

Jabberwock · Tue Apr 01, 2008 9:04 pm

arsan wrote:But... send where??
Pocus, you better tell him he must contact support@aegod.com
Bear in mind not everybody knows that AGEOD support email address is support@aegod.com !

no more copy & paste for you!

arsan · Tue Apr 01, 2008 9:08 pm

Rafiki wrote:Uhm, are you sure that you don't mean support@ageod.com?

(I'm pretty sure that Pocus & Co. aren't in control of the aegod.com-domain )

support@aegod.com?? who wrote support@aegod.com?? :siffle:

Reread my post, please!! :fleb:

(Jabber, its all your fault! :grr:

)

Jabberwock · Tue Apr 01, 2008 9:11 pm

arsan wrote:Jabber, its all your fault!

Please forward any complaints about this to April1@haha.org :king:

It's all lost! (Computer clean + HD format)

It's all lost! (Computer clean + HD format)

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