Help? - Game locks up after 5 minutes

[Peeking Duck?]

Hi,

I'm new here so please advise if I'm in the wrong place ot be asking this.

PROBLEM: Games loads fine. Start scenario (any scenario) and it appears to run fine until approximately 10 minutes of play whereupon the game locks up the machine and has to be reset each time. I've tried running version 1.00 from the download and, of course, the latest 1.07. Not sure what else I can do and any help would be greatly appreciated.

Win XP Pro SP2
AMD Athlon @ 2.1ghz
1GB System Memory (have tried switching out with spare sticks)
nVidia 6600 GT 256mb


------------------
System Information
------------------
Time of this report: 10/28/2007, 01:40:16
Machine name: ******
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: AMD Athlon(TM) XP 2700+, MMX, 3DNow, ~2.2GHz
Memory: 1024MB RAM
Page File: 247MB used, 1449MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6600
Manufacturer: NVIDIA
Chip type: GeForce 6600
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_00F2&SUBSYS_00000000&REV_A2
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.6371 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/17/2007 01:07:00, 5783040 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 9/17/2007 01:07:00, 6853088 bytes
Device Identifier: {D7B71E3E-43B2-11CF-537B-0B2003C2CB35}
Vendor ID: 0x10DE
Device ID: 0x00F2
SubSys ID: 0x00000000
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_80A11043&REV_50
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.3663 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/15/2004 17:00:00, 578368 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Standard
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: SndTDriverV32 Wave
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *SndTDriverV32
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: SndTDriverV32.sys
Driver Version: 5.01.2601.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/15/2007 12:27:46, 513152 bytes
Other Files:
Driver Provider: SndTDriverV32
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: SndTDriverV32 Wave
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: *SndTDriverV32
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: SndTDriverV32.sys
Driver Version: 5.01.2601.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/15/2007 12:27:46, 513152 bytes
Other Files:
Driver Provider: SndTDriverV32
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run


*remainder of DXdiag available if needed

[Pocus]

Could you please send me these two files, once the game has locked (and you have reset the computer, do not launch the game again before fetching them):

a) general.opt in ACW\settings
b) all logs in ACW\logs

in a single ZIP file, at support@ageod.com

Tell me also where you bought the game, from us at ageod or elsewhere.

thanks.

[Peeking Duck?]

Thanks for your prompt response, Pocus.

Could you please send me these two files, once the game has locked (and you have reset the computer, do not launch the game again before fetching them):

a) general.opt in ACW\settings
b) all logs in ACW\logs

in a single ZIP file, at support@ageod.com

Done

Tell me also where you bought the game, from us at ageod or elsewhere.

I purchased the game from AGEOD and downloaded from the AGEOD servers back in September.


Kind regards,
Peek

[Pocus]

Hi. I replied to your mail.