Game Crash with 1.17a

[CarnageINC]

I recently download the new patch and have found that I am unable to play my game anymore. I have a error come up when selecting any scenario. Any info you need I can provide. I don't know how to get my log's so I need help with that. Here is a pic to start things out. Any help will be greatly appreciated.[ATTACH]21056[/ATTACH]

[Ethan]

Hi CarnageINC,

Maybe the installation of your game has become corrupt. Try a complete uninstall and reinstall the game.

[CarnageINC]

Did this twice sir, a complete wipe. If I hit 'no' enough it will go through with the selection but then it gives another error screen with the next screen that comes along.

[Ethan]

Did the game run fine with previous patches? Perhaps it is 1.17a patch which is corrupt. Try to download it again and install.

Anyway, this is the path to reach the Main log file:

C:\AGEod's American Civil War\ACW\Logs\Main log

[CarnageINC]

Thanks for the ideas Ethan and the help. I tried redownloading it and reinstalling. Same error as before. I never had crash problems until I tried the latest patch. I looked for the log but there doesn't appear to be one generated. I'm at a loss for what to do next.

[Ethan]

You're welcome, CarnageINC.

OK, several things come to my mind.

You said that you did a complete uninstall of the game, but I guess you know that sometimes some folders and files aren't removed automatically and you have to wipe them out manually or using some program to clean your PC, such as CCleaner. Once there is no trace of the game, you can install AACW again, and later install the 1.17a patch.

If the previous recommendation doesn't work, try to uninstall the game and install it in other different directory. Often, some problems appear if you install the game in Program Files (C:\Program Files\AGEod's American Civil War). Where is your AACW installed? If its installation is located in the mentioned path, I suggest you install it directly in C:\

Another thing you can try is to install the game on other PC or laptop to check if it works properly.

Well, try these suggestions and tell me if you have achieved to solve it.



PS: If you're running the game under Vista and Windows 7, take a look in this path to find the "logs" file:

C:\Users\Owner\AppData\Local\VirtualStore\Program Files\AGEod's American Civil War\ACW\Logs

[FENRIS]

jeje ! como manejas el inglès vaya !

[CarnageINC]

Okay Ethan, I've manually wiped all traces of my game. I have reinstalled on the C: and it didn't work. I tried installing again on regular Program Files location. I managed to track down the error log thanks to your help.

Here is the last part of the log...not sure if you need the whole thing.

5:09:17 PM (Reporting) Starting Data Parser
5:09:17 PM (Reporting) Data Parser 0 ms
5:09:17 PM (Reporting) Starting Renderer
5:09:17 PM (Reporting) Rendering Engine 2319 ms
5:09:17 PM (Reporting) Starting Game ...
5:09:17 PM (Reporting) Global Load Time: 171746 ms
5:09:17 PM (Reporting) TMain, CreateForm OK
5:09:17 PM (Reporting) Application.Run Starting app...
5:09:17 PM (Reporting) Game Engine version: AACW 1.17a
5:09:17 PM (Reporting) TGameSim.OnNewGame_FilePicked C:\Program Files\AGEod's American Civil War\ACW\Scens\1861 April Campaign.scn Scenario file loaded, # of entries: 98641
5:09:17 PM TMapAlea.UnSerialize Expected count is 10 found 1 in Placeholder2
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
5:09:17 PM (Reporting) 1861: The Civil War (April - Full 2 T 1861, Early April (T: 2671) loaded
5:09:17 PM (Reporting) All gamesim data loaded in: 13047 ms
5:09:17 PM --- End of Log ---

[Ethan]

jeje ! como manejas el inglès vaya !

Bueno, me defiendo más o menos.

Un saludo.

[Ethan]

Oh, sorry if my suggestions didn't work. Well, at least we have the Main log file.

Anyway, I don't know to interpret what appears there, but Lodilefty will have an answer for you, surely.

You can also "zip" all files you can find in the folder AGEod's American Civil War\ACW\Logs\ and send the archive to support@ageod.com with an explanation of what happens.

The Ageod team will be able to give you a solution.

Hope you can continue enjoying the game. Good luck.

Best Regards!

[CarnageINC]

Thanks very much for your help in my issue, it is greatly appreciated sir.

[Ethan]

Hey buddy, you got me blushing!
Now seriously, you don't have to thank me anything. It was a pleasure to help you... or at least try it.

Greetings!



PS: Let me know when the problem is solved.

[lodilefty]

Please follow instructions in section 3 of this reference:
http://www.ageod.net/agewiki/Vista_Saved_Games

Many subtle issues arise when installing in \Program Files directory, especially with the newer OS...

[CarnageINC]

AWESOME! That worked like a charm sir, thanks for your help!

[lodilefty]

AWESOME! That worked like a charm sir, thanks for your help!

[Ethan]

Glad to know your problem is solved satisfactorily, CarnageINC.

What I don't understand is how it didn't work yesterday when I suggested you do that exactly (remove all traces of the game and then install it in a different directory from Program Files, in C:\ directly, for example).

Anyway, the important thing is that it has been resolved and you can enjoy the game again.

Regards!

[Ethan]

Glad to know your problem is solved satisfactorily, CarnageINC.

What I don't understand is how it didn't work yesterday when I suggested you do that exactly (remove all traces of the game and then install it in a different directory from Program Files, in C:\ directly, for example).

Anyway, the important thing is that it has been resolved and you can enjoy the game again.

Regards!

[Calvert]

Please follow instructions in section 3 of this reference:


Many subtle issues arise when installing in \Program Files directory, especially with the newer OS...

That did it for me, too. I was running fine on 1.16 but got the crash on 1.17a. The only unusual thing that happened when I set it to XP SP2 mode was that it asked me for my registry key again. Put it in and now it works fine.

[BitterBierce]

THIS ISSUE HAS BEEN SOLVED.

I simply changed the compatibility settings . I've never been accused of either being bright or necessarily thorough. Please disregard this post, and accept my apologies. Still loving this game even two years after purchase!


I have the same error message after 1.17a. Worked fine before patch, and was even able to play Gettysburg scenario after patch. Started the program up again today, attempted to start a new full campaign game, and I'm sudden;y bombarded with the "application is stalling" alert, giving me the option of clicking "yes", "no", or "cancel". If I click "no" or "cancel", I'm simply hit with another message, and so on and so on until it seemingly gives up and lets me begin a game (though I haven't tried to play beyond this point, as I'm sure there will be problems). If I click "yes", it simply sends me to the desktop.

I've already tried to uninstall and reinstall, then apply the patch fresh after making sure to delete all remnants of the previous install. Still the same problem. I'm running Windows 7 64 bit, and I'm wondering if the link you gave the other gentleman might fix my problem as well, but the link appears to be dead, or is simply inaccessible (on my end my browser simply endlessly attempts to connect to no avail anytime I try to connect to ageod.net).

Anyhow, here's my log. Any help at all would be greatly appreciated!

9:12:37 PM (Reporting) User: hp Computer: HP-HP
9:12:37 PM (Reporting) Loading general settings
9:12:37 PM (Reporting) USettings.LoadSettings 527 settings loaded, out of 8 settings files.
9:12:37 PM (Reporting) Loading Localized Strings
9:12:42 PM (Reporting) System local strings loaded from C:\Program Files (x86)\AGEod's American Civil War\ACW\Settings\LocalStrings__AGE.csv
9:12:42 PM (Reporting) Loading Display Options
9:12:42 PM (Reporting) Entering DirectX Initializations
9:12:42 PM (Reporting) LocalStrings & Settings 4649 ms
9:12:42 PM (Reporting) Cursors 2 ms
9:10:44 PM (Reporting) DirectX Initializations 102 ms
9:10:44 PM (Reporting) Fonts 2 ms
9:10:44 PM (Reporting) TTerrainDefs.Create 72 Terrains definitions loaded, out of 36 terrains files.
9:10:44 PM (Reporting) Terrains Definitions 416 ms
9:10:44 PM (Reporting) Areas 142 ms
9:10:44 PM (Reporting) Theaters 0 ms
9:10:44 PM (Reporting) Particles I 0 ms
9:10:44 PM (Reporting) TAbiDefs.Create 78 Abilities loaded, out of 78 abilities files.
9:10:44 PM (Reporting) Units Abilities 33 ms
9:10:44 PM (Reporting) TStrucDefs.LoadFromFile 5 StrucDef loaded, out of 5 StrucDef files.
9:10:44 PM (Reporting) Structures 7 ms
9:10:44 PM (Reporting) TFactionDefs.LoadFromFile 8 FactionDef loaded, out of 8 FactionDef files.
9:10:44 PM (Reporting) Factions 9 ms
9:10:44 PM (Reporting) Application.Initialize OK
9:10:44 PM (Reporting) TSplash.Create OK
9:10:44 PM (Reporting) TSplash.Show OK
9:10:44 PM (Reporting) TSplash.Repaint OK
9:10:44 PM (Reporting) Starting Media Librarian
9:10:44 PM (Reporting) Max Texture size: 16384 x 16384
9:10:44 PM (Reporting) TAgeAudio Initializing Audio Engine
9:10:44 PM (Reporting) TMediaLibrarian.InitializeSounds 131 sounds loaded.
9:10:44 PM (Reporting) TMediaLibrarian.InitializeMusics 19 Musics loaded.
9:10:44 PM (Reporting) TMediaLibrarian.Create Redundant ImageID: flag_spa , ExImage ignored
9:10:44 PM (Reporting) TMediaLibrarian.Create Redundant ImageID: delphi , ExImage ignored
9:10:44 PM (Reporting) TMediaLibrarian.Create Redundant ImageID: directx , ExImage ignored
9:10:44 PM (Reporting) TMediaLibrarian.Create Redundant ImageID: inno , ExImage ignored
9:10:44 PM (Reporting) TMediaLibrarian.Create Finished loading images in 6.911 seconds Memory usage: 351404 kb
9:10:44 PM (Reporting) Media Librarian 7550 ms
9:10:44 PM (Reporting) TParticlesDef.Create 4 particles definitions loaded, out of 4 particles files.
9:10:44 PM (Reporting) Particles II 4 ms
9:10:44 PM (Reporting) TDoodadDefs.Create 6 doodads definitions loaded, out of 6 files.
9:10:44 PM (Reporting) Doodads 0 ms
9:10:44 PM (Reporting) TListRegionDefs.Create 1527 Regions definitions loaded.
9:10:44 PM (Reporting) Regions & the Map 2660 ms
9:10:44 PM (Reporting) TListButtons.Create 65 buttons definitions loaded, from 28 frontend files.
9:10:44 PM (Reporting) Buttons 21 ms
9:10:44 PM (Reporting) TAgeDxComponentList.Create 2 frontend definitions loaded, from 2 frontend files.
9:10:44 PM (Reporting) TFrontEnd.Create 28 frontend definitions loaded, from 48 frontend files.
9:10:44 PM (Reporting) Frontends Initializations 2506 ms
9:10:44 PM (Reporting) Starting Game World
9:10:44 PM (Reporting) TMerchandises.LoadFromFile 22 Merchandises loaded, from 22 Merchandises files.
9:10:44 PM (Reporting) TModels.Create 708 (Cached) Models loaded in 1886 ms
9:10:44 PM (Reporting) TListUnitDefs.Create 1102 (Cached) Units loaded in 604 ms
9:10:44 PM (Reporting) TWeather.Create 16 Weathers patterns loaded, from 16 files.
9:10:44 PM (Reporting) TEthnics.LoadFromFile 0 Ethnics loaded, from 0 Ethnics files.
9:10:44 PM (Reporting) TReligions.LoadFromFile 0 Religions loaded, from 0 Religions files.
9:10:44 PM (Reporting) TAgendaDefs.LoadFromFile 37 AI Agendas loaded from 37 AI Agendas files.
9:10:44 PM (Reporting) TMapAleaDefs.LoadFromFile 0 TMapAleaDef loaded, from 0 files.
9:10:44 PM (Reporting) TAIAgentDefs.LoadFromFile 0 AIAgentDefs loaded, from 0 aia files.
9:10:44 PM (Reporting) TFactionMods.LoadFromFile 2 Faction Modifiers loaded, from 2 files, in 0 ms
9:10:44 PM (Reporting) TFacAttribDefs.LoadFromFile 0 Faction Atttributes loaded from 0 Attributes Definition files.
9:10:44 PM (Reporting) TFacAttribsOverride.LoadFromFile 0 F.A. Overrides loaded from 0 Attributes Definition files.
9:10:44 PM (Reporting) TRgnDecisionDefs.LoadFromFile 0 Region Decisions loaded, from 0 Decisions files.
9:10:44 PM (Reporting) Game World & attached DBs 546 ms
9:10:44 PM (Reporting) Starting Data Parser
9:10:44 PM (Reporting) Data Parser 0 ms
9:10:44 PM (Reporting) Starting Renderer
9:10:44 PM (Reporting) Rendering Engine 132 ms
9:10:44 PM (Reporting) Starting Game ...
9:10:44 PM (Reporting) Global Load Time: 21407 ms
9:10:44 PM (Reporting) TMain, CreateForm OK
9:10:44 PM (Reporting) Application.Run Starting app...
9:10:44 PM (Reporting) Game Engine version: AACW 1.17a
9:10:44 PM (Reporting) TGameSim.OnNewGame_FilePicked C:\Program Files (x86)\AGEod's American Civil War\ACW\Scens\1861 April Campaign.scn Scenario file loaded, # of entries: 99093
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM [Error ] TAreas.RegionInList Out of bounds AreaUID 100
9:10:44 PM (Reporting) 1861: The Civil War (April - Full 2 T 1861, Early April (T: 2671) loaded
9:10:44 PM (Reporting) All gamesim data loaded in: 6236 ms
9:10:44 PM --- End of Log ---