Servor crash: Apologies

[Korrigan]

Dear all,

Yesterday, our servor has suffered a major crash. Unfortunately, this happened during the evening in France and our technician could not be reached immediately.

As a result, you were unable to reach our forum during almost 12h. Our e-shop is located on another servor so this kind of crash is not a risk for our customers.

We deeply apologise for the inconvenience. Obviously, our system is now undersized to face the current traffic especially from the States. This is not in line with the quality of service we wish to offer you.

Being a small company, we did not undertake a major servor change (costly in terms of time and money) before to know how the game will be received. It looks like we are now being forced to move quicker than expected. Furthermore, new measures have been taken to trigger the technician intervention with a failureproof procedure.

Once again, we apologise for the inconvenience yesterday. We sincerely hope you won't hold it against us.

Best regards,

Korrigan

[Primasprit]

No problem, a crash can happen. Better a slight overload than an empty forum.
(As long as you don't turn the search function off... )

[rasnell]

This is a good problem to have. More customers hitting the forums than you anticipated. You deserve the support.

[Rafiki]

No harm done

Would having a mirror-site for e.g. downloads (manual, patches, suchlike) help? Or is it the forum use/game download itself that causes problems?

[Elmo]

Glad you are back up and running.

[Pocus]

the links to the downloads still work, but they are hidden by the forum redirection. Perhaps we can put them elsewhere for reference:

http://ageoddl.telechargement.fr/latest/AACW_Patch.zip

for example

[Rafiki]

Would having a mirror-site for e.g. downloads (manual, patches, suchlike) help? Or is it the forum use/game download itself that causes problems?

To clarify myself: If you need a mirror-site, I'd be happy to help; I have a server with ample space and unlimited & reliable bandwidth available

[demarcroix]

To clarify myself: If you need a mirror-site, I'd be happy to help; I have a server with ample space and unlimited & reliable bandwidth available

Thanks a lot, but we are working presently on the Solution. It's a matter of DAYS now!

We'll have soon a more powerfull web server, but moving from a server to another (PLUS moving in another data-center, PLUS moving to a new e-shop software...) is not that simple...

In fact, we should have time to launch ACW with the new server, but this would have add ANOTHER delay... And other problems we have already solved with the old server.

We deeply apologise for the inconvenience for the days to come, before and during the moving of the web server.

[Hell Patrol]

No apology needed, if it's good for you it's good for us...congrats .

[pasternakski]

new measures have been taken to trigger the technician intervention with a [color="Red"]failureproof[/color] procedure.

Famous last words...

Once again, we apologise for the inconvenience yesterday. We sincerely hope you won't hold it against us.
Korrigan

I KNEW it was your fault.