I keep Crashing

Barker · Mon Sep 01, 2008 7:07 pm

I just bought this game...installed fine...patch uploaded fine....when I go to play and switch the turn it crashes...says no supply asset set and click ok..then crash HELP

dooya · Mon Sep 01, 2008 7:13 pm

Barker wrote:I just bought this game...installed fine...patch uploaded fine....when I go to play and switch the turn it crashes...says no supply asset set and click ok..then crash HELP

Where did you buy the game?

Barker · Mon Sep 01, 2008 7:14 pm

1:16:32 PM (Reporting) Loading general settings
1:16:32 PM (Reporting) USettings.LoadSettings 319 settings loaded, out of 10 settings files.
1:16:32 PM (Reporting) Loading Localized Strings
1:16:37 PM (Reporting) ULocalize.LoadLocalStrings: System local strings loaded from C:\Program Files\AGEod's American Civil War\ACW\Settings\LocalStrings__AGE.csv
1:16:37 PM (Reporting) Loading Display Options
1:16:37 PM (Reporting) Entering DirectX Initializations
1:16:37 PM LocalStrings & Settings 4598539.0 µs
1:16:37 PM Cursors 14812.0 µs
1:19:11 PM Direct X Initializations 486235.0 µs
1:19:11 PM Fonts 202853.0 µs
1:19:11 PM (Reporting) Loading Terrains Definitions
1:19:11 PM (Reporting) TTerrainDefs.Create 36 Terrains definitions loaded, out of 36 terrains files.
1:19:11 PM Terrains Definitions 994792.0 µs
1:19:11 PM Areas & Theaters 893880.0 µs
1:19:11 PM Particles I 46.0 µs
1:19:11 PM Populations 51.0 µs
1:19:11 PM (Reporting) TAbiDefs.Create 76 Abilities loaded, out of 76 abilities files.
1:19:11 PM Abilities 432579.0 µs
1:19:11 PM [Warning ] TModel.Create The model 217 Robert E. Rodes has a TechUpg value of -2147483648 Check if the alias is correct, corrected to -1
1:19:11 PM [Warning ] TModel.Create The model 304 John Schofield has a TechUpg value of -2147483648 Check if the alias is correct, corrected to -1
1:19:11 PM (Reporting) TListModels.Create 1006 models loaded, out of 1006 models files in 9400 ms
1:19:11 PM [Critical ] TListModels.Get Data container for models definitions has some discrepancies, for UID 162

anyone help

Also it says that supply asset are not set then BOOM

Mon Sep 01, 2008 7:14 pm

Barker wrote:I just bought this game...installed fine...patch uploaded fine....when I go to play and switch the turn it crashes...says no supply asset set and click ok..then crash HELP

Where did you buy the game? AGEOD online store? Matrix? Gamersgate? Somewhere else? This kind of problem is something that the people you bought the game from will have to handle....

Dudosh · Mon Sep 01, 2008 7:15 pm

Hello, do you bought it by Internet or CD Version?

Regards
Warman

Edit: Dooya was faster :bonk:

Edit 2: and Rafiki too

Mon Sep 01, 2008 7:17 pm

Where did you buy the game? AGEOD online store? Matrix? Gamersgate? Somewhere else? This kind of problem is something that the people you bought the game from will have to handle....

Barker · Mon Sep 01, 2008 7:19 pm

I bought through EB Games they Refer to the Manufacturer for troubleshooting. So Did I throw money in toilet? I have the order number etc. This is a software thing...on the original install it was 10a

dooya · Mon Sep 01, 2008 7:19 pm

Rafiki wrote:Where did you buy the game? AGEOD online store? Matrix? Gamersgate? Somewhere else? This kind of problem is something that the people you bought the game from will have to handle....

Rafiki, this is the same request for help as in the 1.11 patch thread, i.e., the "no supply asset set " problem.
http://www.ageod-forum.com/showpost.php?p=100565&postcount=69

Mon Sep 01, 2008 7:20 pm

I know; I replied here to to ensure that the question was seen (which I now know it was

)

Mon Sep 01, 2008 7:21 pm

Can you attach the full Main.log to a post here?

dooya · Mon Sep 01, 2008 7:21 pm

Barker wrote:I bought through EB Games they Refer to the Manufacturer for troubleshooting. So Did I throw money in toilet? I have the order number etc. This is a software thing...on the original install it was 10a

No, I do not think that you have thrown money anywhere. There will be help as soon as Pocus is online again, I think.

Barker · Mon Sep 01, 2008 7:25 pm

1:16:32 PM (Reporting) Loading general settings
1:16:32 PM (Reporting) USettings.LoadSettings 319 settings loaded, out of 10 settings files.
1:16:32 PM (Reporting) Loading Localized Strings
1:16:37 PM (Reporting) ULocalize.LoadLocalStrings: System local strings loaded from C:\Program Files\AGEod's American Civil War\ACW\Settings\LocalStrings__AGE.csv
1:16:37 PM (Reporting) Loading Display Options
1:16:37 PM (Reporting) Entering DirectX Initializations
1:16:37 PM LocalStrings & Settings 4598539.0 µs
1:16:37 PM Cursors 14812.0 µs
1:19:11 PM Direct X Initializations 486235.0 µs
1:19:11 PM Fonts 202853.0 µs
1:19:11 PM (Reporting) Loading Terrains Definitions
1:19:11 PM (Reporting) TTerrainDefs.Create 36 Terrains definitions loaded, out of 36 terrains files.
1:19:11 PM Terrains Definitions 994792.0 µs
1:19:11 PM Areas & Theaters 893880.0 µs
1:19:11 PM Particles I 46.0 µs
1:19:11 PM Populations 51.0 µs
1:19:11 PM (Reporting) TAbiDefs.Create 76 Abilities loaded, out of 76 abilities files.
1:19:11 PM Abilities 432579.0 µs
1:19:11 PM [Warning ] TModel.Create The model 217 Robert E. Rodes has a TechUpg value of -2147483648 Check if the alias is correct, corrected to -1
1:19:11 PM [Warning ] TModel.Create The model 304 John Schofield has a TechUpg value of -2147483648 Check if the alias is correct, corrected to -1
1:19:11 PM (Reporting) TListModels.Create 1006 models loaded, out of 1006 models files in 9400 ms
1:19:11 PM [Critical ] TListModels.Get Data container for models definitions has some discrepancies, for UID 162

Barker · Mon Sep 01, 2008 7:28 pm

here is the bmp file

Barker · Mon Sep 01, 2008 7:29 pm

any ideas

dooya · Mon Sep 01, 2008 7:30 pm

Barker wrote:any ideas

As I said, there will be help as soon as Pocus (one of AGEOD's heads) will be online again. The problem is identified and can only be solved by him or other "officials". Thanks for your patience.

Barker · Mon Sep 01, 2008 7:32 pm

would an unistall delete folders then reinstall help...i played the demo prior to purchase....uninstalled the demo but did not delete folders

Gray_Lensman · Mon Sep 01, 2008 7:33 pm

deleted

Barker · Mon Sep 01, 2008 7:47 pm

Here is the rub on the uninstall etc....I did not know thistill after purchase...I have 3 shots with my seriel number then it tanks....I wished they put that in the add though so I need to make sure my install is good before I burn a seriel number

Barker · Mon Sep 01, 2008 7:50 pm

sorry for the double post please delete this one....i think the 11a post would be better suited..sorry

Mon Sep 01, 2008 8:05 pm

Nah, this is a better place, since this problem probably doesn't relate directly to 1.11a.

Can you please send me your serial key by PM? There is something I wish to check about it. Alternatively send it to support@ageod.com (accompanied by a reference to this thread)

richfed · Mon Sep 01, 2008 8:08 pm

Don't worry about your money. Ageod is a top-notch customer service outfit. I know this is too late for you, but I think it a good idea to buy directly from the company - especially THIS company - when purchasing future games. Like many here, I've reinstalled countless times without that kind of worry. Also, they make super special provisions for you when downloading, etc. Can't beat 'em!

edit> Ooops -- looks like this thread was split whist I was typing! Sorry.

Mon Sep 01, 2008 8:10 pm

Rafiki wrote:Nah, this is a better place, since this problem probably doesn't relate directly to 1.11a.

[color="Blue"]In fact, I've brought over all posts relating to the problem from the 1.11a patch thread[/color]

richfed wrote:edit> Ooops -- looks like this thread was split whist I was typing! Sorry.

No worries

Barker · Mon Sep 01, 2008 8:14 pm

Just sent the email to the link

Barker · Mon Sep 01, 2008 8:23 pm

jst found this on eb games

Date: Monday 28 April, 2008
FAQ Summary:
How many times can you redownload/reactivate/reinstall your game?

FAQ Content:
When you purchase a product from Trymedia or one of our partners, you receive up to 5 licenses (numbers vary depending on the publisher). They can be used to reinstall the product after system crashes, reformats, or to use the game on more than one computer in your household.

When you run out of licenses, simply email our technical support team, and we will renew your licenses. This can be done more than once, as long as you haven't distributed the software to other users, and if no refund has been processed.

Any additional computers you'd like to have the software on must have a live internet connection during the activation process (download, installation, and licensing). After the software has successfully downloaded, installed, and licensed, no internet connection is generally required to run it. Licenses are not transferable between product titles.

Mon Sep 01, 2008 8:30 pm

Thanks Barker, that helps confirm what we believe has happened here.

I'll check your mail containing the serial key to confirm it (it hasn't reached us yet), and though I can't guarantee it, I'm pretty sure we'll have a resolution to this.

Mon Sep 01, 2008 8:37 pm

Barker wrote:Just sent the email to the link

The mail gives further confirmation. Thanks for sending it

Barker · Mon Sep 01, 2008 8:49 pm

I did the entire reinstall.....with patch and I get the same error...supply....do i need to go from 10a -b - c - d - e - 11a?

Barker · Mon Sep 01, 2008 8:51 pm

did a fresh install and used the seriel and upgraded and i get the same error on supply when i click the turn.

Barker · Mon Sep 01, 2008 8:51 pm

What Happened

Barker · Mon Sep 01, 2008 8:52 pm

If I could get a refund I would gladly purchase from ageod.....lesson learned...they deserve the extra not EB

I keep Crashing

Just Bought and loaded the Patch

I keep Crashing

EB Games

the mp

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