cannot run game

[KeithB]

Hello,

I have installed the game and experience the error discussed in previous threads (the installer does not complete on its own). I have manually entered my serial number into the AGE setting folder. I am unable to start the game, and when I try and install the new patch I receive:

An error occurred while trying to replace the existing file:
Delete file failed error 5

This error is occuring when the patch is trying to overwrite the .exe file.

I am running Windows XP (fix pack 3) on an Athlon 64 3700+ with an Nvidia GeForce 6800.

Thank you for any assistance.

Keith

[PhilThib]

Please send your dxdiag to support@ageod.com so we can assist you.

[GShock]

Deletion of files is somewhat forbidden to users who are not logged in using their administrator accounts. Are you sure you are logged in as administrator?

[Primasprit]

Hi KeithB!

Hello,

I have installed the game and experience the error discussed in previous threads (the installer does not complete on its own). I have manually entered my serial number into the AGE setting folder. I am unable to start the game,[...]

What happens if you try to start the game? Do you get any error message?

and when I try and install the new patch I receive:

An error occurred while trying to replace the existing file:
Delete file failed error 5

This error is occuring when the patch is trying to overwrite the .exe file.
[...]

If this happens please restart your computer and try again.

Cheers
Norbert

[KeithB]

Hi everyone. Thank you for the prompt responses. I will try and get the DXDIAG shortly. I did find that there were several files open in my task manager, and my guess is that this was why I could not overwrite/delete the file (it was in use). Now what I am finding is that when I try and update with patch 1.10, the patch update hangs very early in the process (probably 1 or 2 files in). So I am still unable to open up the game unfortunately, but will try and get you more technical information soon.

Thanks again,

Keith

[Pocus]

DxDiag won't be of use here, this has to do with locked files on your PC.