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It's all lost! (Computer clean + HD format)
Posted: Tue Apr 01, 2008 1:12 pm
by MarkCSA
Gentlemen,
After trying to figure out what was causing my PC to crash all the time, I decided to take drastic measures and completely re-install everything and format my hard drives. This worked, but I lost my installed version, download file and serial (I still have the emails that were sent to me and a credit card statement that I paid somewhere).
Now the question of course becomes: how do I get my game back? (and do I still have the right to?)
All help very much appreciated,
Kind regards,
Mark
Posted: Tue Apr 01, 2008 1:24 pm
by Kotik
As far sa I can remeber you just need to send a email with the info on the email that you got when you bought it to
support@ageod.com. Try that, I think I will have to do that with BOA because I have lost the download as Im unable to get the harddrive which it are on to work.
Posted: Tue Apr 01, 2008 1:27 pm
by Primasprit
Hi MarkCSA!
While it's a good idea to re-install the OS once in a while it is recommended to keep a backup of the most important data.
As Kotik said: Please write an email to
support@ageod.com with your name and the email address you used for ordering.
Cheers
Norbert
Posted: Tue Apr 01, 2008 1:37 pm
by MarkCSA
Primasprit wrote:Hi MarkCSA!
While it's a good idea to re-install the OS once in a while it is recommended to keep a backup of the most important data.
Hehe, I know, but at some point we figured that it was the HD causing all the crashes (which it wasn't, it was the Motherboard drivers), at this point we were getting slightly fed up (after 14 hours) with my computer 'mocking us' with new and nastier error messages, so we went for FORMAT IT ALL!!!!!!!! In retrorespect not the wisest of choices.
I'll just forward
support@aegod.com my 'you have paid' email
Thanks for the help guys!
Posted: Tue Apr 01, 2008 1:51 pm
by Pocus
Sure you have to right to get them back! Just send us a mail at [email="support@ageod.com"]support@ageod.com[/email].
oops, I should have refreshed the thread before posting!
Posted: Tue Apr 01, 2008 2:01 pm
by Rafiki
Pocus wrote:oops, I should have refreshed the thread before posting!
(I'm smiling because I did refresh before posting the reply I had written
)
Posted: Tue Apr 01, 2008 2:20 pm
by arsan
Just to be sure you get the message... you should send an email to
support@ageod.com.
Regards!
PS: by the way, did somebody mention
support@ageod.com ??
Posted: Tue Apr 01, 2008 2:23 pm
by MarkCSA
Got everything, thanks gentlemen!
Now back to planning my victory during work......
Mark
Posted: Tue Apr 01, 2008 2:28 pm
by Heldenkaiser
In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)? Only with NCP which I bought last did I have the great idea to save the installation file itself together with the product key. For BoA and AACW I deleted them after installation, or at some later date, anyway I no longer have them. I tried the download links in the original emails I got after purchase, but they are returning an error code ...
Posted: Tue Apr 01, 2008 2:32 pm
by dooya
Heldenkaiser wrote:In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)?[...]
No problem: get a hammer and smash your hard-disc. Then write an email to
support@ageod.com stating that you have lost the installation files.
Posted: Tue Apr 01, 2008 3:26 pm
by Rafiki
BTW, Mark, Happy Birthday!
ouet:
(oh, and make sure to contact
support@ageod.com if you have any problems with the files you downloaded
)
Posted: Tue Apr 01, 2008 3:38 pm
by Jabberwock
I think somebody had better repeat repeat the address again again.
Posted: Tue Apr 01, 2008 4:19 pm
by Pocus
Heldenkaiser wrote:In that context, would it be possible to get the installation files for my games again even though I have not lost the installation (yet)? Only with NCP which I bought last did I have the great idea to save the installation file itself together with the product key. For BoA and AACW I deleted them after installation, or at some later date, anyway I no longer have them. I tried the download links in the original emails I got after purchase, but they are returning an error code ...
Send the same request with the email used for the order.
Posted: Tue Apr 01, 2008 5:04 pm
by arsan
Pocus wrote:Send the same request with the email used for the order.
But... send where??
Pocus, you better tell him he must contact
support@ageod.com
Bear in mind not everybody knows that AGEOD support email address is
support@ageod.com !
Posted: Tue Apr 01, 2008 8:36 pm
by Rafiki
arsan wrote:But... send where??
Pocus, you better tell him he must contact
support@aegod.comBear in mind not everybody knows that AGEOD support email address is
support@aegod.com !
Uhm, are you sure that you don't mean
support@ageod.com?
(I'm pretty sure that Pocus & Co. aren't in control of the aegod.com-domain
)
Posted: Tue Apr 01, 2008 9:04 pm
by Jabberwock
arsan wrote:But... send where??
Pocus, you better tell him he must contact
support@aegod.comBear in mind not everybody knows that AGEOD support email address is
support@aegod.com !
no more copy & paste for you!
Posted: Tue Apr 01, 2008 9:08 pm
by arsan
Rafiki wrote:Uhm, are you sure that you don't mean
support@ageod.com?
(I'm pretty sure that Pocus & Co. aren't in control of the aegod.com-domain
)
support@aegod.com?? who wrote
support@aegod.com??
Reread my post, please!!
(Jabber, its all your fault!
)
Posted: Tue Apr 01, 2008 9:11 pm
by Jabberwock
Please forward any complaints about this to
April1@haha.org 