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Purchased AACW via PayPal but no download option?

Posted: Fri Jan 25, 2008 7:17 am
by CyberRanger
Greetings! I finally purchased AACW via PayPal but I didn't get a download option after my PayPal payment was complete. Please help an eager player!

Posted: Fri Jan 25, 2008 7:35 am
by Rafiki
First of all, sorry to hear that you have problems getting the purchase and download completed. I can assure you that we will do what we can to fix it, and that we to date have been able to resolve all such situations satisfactorily :)

We have seen this problem before, and our download provider is working with PayPal to sort it out.

In the meantime, as long as you have received your PayPal order and invoice, you can consider the order is valid. I don't have access to the transaction systems and therefore can't look into what has happened with your order, but someone who has will be along shortly to help you.

Posted: Fri Jan 25, 2008 7:44 am
by CyberRanger
Rafiki wrote:We have seen this problem before, and our download provider is working with PayPal to sort it out.

Thanks! I appreciate the fast reply. I should be in bed anyway! It's 0142 hrs my time.

Posted: Fri Jan 25, 2008 8:30 am
by Gray_Lensman
deleted

Posted: Fri Jan 25, 2008 9:44 am
by CyberRanger
ah ... additional emails received ... downloading now!

Posted: Fri Jan 25, 2008 9:56 am
by Rafiki
Hehe, you'll never get to bed now.... :D

Happy to hear things got sorted out :)