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Just purchased WON and will not load. It states 'Critical Error Occurred.' Any Ideas?

Posted: Thu Apr 21, 2016 11:04 pm
by teuffel2
5:30:35 PM (Reporting) User: teuff Computer: DESKTOP-0G1A5QT
5:30:35 PM (Reporting) Loading general settings
5:30:36 PM (Reporting) USettings.LoadSettings 960 settings loaded, out of 7 settings files.
5:30:36 PM (Reporting) Loading Localized Strings
5:30:48 PM (Reporting) System local strings loaded from C:\Program Files (x86)\Matrix Games\Wars of Napoleon\NGC\Settings\LocalStrings__AGE.csv
5:30:48 PM (Reporting) Loading Display Options
5:30:48 PM (Reporting) Entering DirectX Initializations
5:30:48 PM (Reporting) LocalStrings & Settings 13271 ms
5:30:48 PM (Reporting) Cursors 0 ms
5:32:16 PM (Reporting) DirectX Initializations 176 ms
5:32:16 PM (Reporting) Fonts 3 ms
5:32:16 PM (Reporting) TTerrainDefs.Create 114 Terrains definitions loaded, out of 57 terrains files.
5:32:16 PM (Reporting) Terrains Definitions 1239 ms
5:32:16 PM (Reporting) Areas Loading 1595 ms
5:32:16 PM (Reporting) Areas 1598 ms
5:32:16 PM (Reporting) Theaters 0 ms
5:32:16 PM (Reporting) Particles I 0 ms
5:32:16 PM (Reporting) TAbiDefs.Create 155 Abilities loaded, out of 155 abilities files.
5:32:16 PM (Reporting) Units Abilities 109 ms
5:32:16 PM (Reporting) TStrucDefs.LoadFromFile 18 StrucDef loaded, out of 18 StrucDef files.
5:32:16 PM (Reporting) Structures 60 ms
5:32:16 PM (Reporting) TFactionDefs.LoadFromFile 83 FactionDef loaded, out of 83 FactionDef files.
5:32:16 PM (Reporting) Factions 345 ms
5:32:16 PM (Reporting) Application.Initialize OK
5:32:16 PM (Reporting) TSplash.Create OK
5:32:16 PM (Reporting) TSplash.Show OK
5:32:16 PM (Reporting) TSplash.Repaint OK
5:32:16 PM (Reporting) Starting Media Librarian
5:32:16 PM (Reporting) Game Engine version: NGC 1.01
5:32:16 PM (Reporting) Max Texture size: 4096 x 4096
5:32:16 PM (Reporting) TAgeAudio Initializing Audio Engine
5:32:16 PM (Reporting) TMediaLibrarian.InitializeSounds 235 sounds loaded.
5:32:16 PM (Reporting) TMediaLibrarian.InitializeMusics 44 Musics loaded.
5:32:16 PM (Reporting) TMediaLibrarian.InitializeVoices 5 Voice Languages loaded.
5:32:16 PM (Reporting) TMediaLibrarian.Create Finished loading images in 1.297 seconds Memory usage: 50256 kb
5:32:16 PM (Reporting) Media Librarian 2714 ms
5:32:16 PM (Reporting) TMediaLibrarian.GetMediaInfo: Unable to find MediaInfo for image: nothingbitmap.bmp
5:32:16 PM [Critical ] TParticleDef.Create Particle definition has no image (UID/ImageID): 0 NothingBitmap.bmp
5:32:16 PM [Critical ] TParticleDef.Create Particle definition has no image (UID/ImageID): 1 NothingBitmap.bmp
5:32:16 PM [Critical ] TParticleDef.Create Particle definition has no image (UID/ImageID): 2 NothingBitmap.bmp
5:32:16 PM [Critical ] TParticleDef.Create Particle definition has no image (UID/ImageID): 3 NothingBitmap.bmp

Posted: Fri Apr 22, 2016 2:57 am
by Durk
I wonder two things:
1. did you install as an administrator? Your error reports tend to suggest you did not.
2. Did you change the path of the install?

Posted: Fri Apr 22, 2016 3:20 am
by RebelYell
Did you turn off your virus protection?

Posted: Fri Apr 22, 2016 1:01 pm
by teuffel2
1. Did not.
2. No.

Posted: Fri Apr 22, 2016 1:02 pm
by teuffel2
No.

Posted: Fri Apr 22, 2016 1:16 pm
by Pocus
Keep anti virus on but contact the Helpdesk for installation or hardware issue: support@slitherine.co.uk