AGEOD Forums

Sirs,
I bought RoP yesterday directly from AGEOD pages ... but still do not have it. For all I paid by PayPal, I did not receive download link, but following email. Can anybody explain what is it? Can anybody else steal my identity and/or use my PayPal account?


Dear Sir, Madam,

You receive this e-mail because you made a purchase from our online store.

For security reasons, your order needs a validation from our sales administration department.You will also get your confirmation order with a download link and an activation code once the transaction has been approved by our services.

To approve your order, we invite you to give us some elements. Please send us by e-mail or fax a copy of :

- The ID card (both sides) of the person who purchased from our online store.
OR
- The driving licence (both sides) of the person who purchased from our online store.
OR
- The passport of the person who purchased from our online store.

We will then confirm your order within the next 24 business hours following the receipt of these documents.

ATTENTION : Please make sure that each document sent by fax or e-mail is readable; also, please make sure to specify your current order number on every identity proof.

We invite you to send these elements as soon as possible. Indeed, without any answer from you within the five next days, your order will be cancelled.

You can give us your information:
- by fax : +33466380328
- or by e-mail : verif@nexway.fr or adv@nexway.fr

Feel free to contact us if you need further information.

Best Regards,

Sales Administration Department
Ageod / Nexway

I have checked this and it is not an automated response, but a hand-written mail sent by their sales administration team.

It looks that their anti-fraud system has elements missing or that it can't verify with your order, so they need to obtain confirmation from you as requested in their mail.

This happens sometimes with PayPal.

Can you do that? If so, the order will be proceeded immediately upon receipt of the required elements.

I'm using my PayPal account for Matrix Games and many other activities and never saw some demand like this ... so please let me know, what I can do.
Thanks for your support

Well, I suppose that each country / company has it's own regulation and rules regarding PayPal... just answer their mail request and that should be enough.

I remember that I have been using PayPal for years and suddenly last year they froze everything and asked me to supply a scanned copy of my Passport and a proof of residence...just because of some new EU regulation

Hmm ... I answered immediately, but still do not have any response. So must wait ...

Well, as soon as you have mailed them the scan of your ID, this should be OK. Don't forget, if you are not based in Europe, that business hours will close in 3 hours from now

I´m from Czech Republic ... same time like in France )
So you are sure, it is an official email and not some try to use my data or acount illegaly?

Matto wrote:I´m from Czech Republic ... same time like in France )
So you are sure, it is an official email and not some try to use my data or acount illegaly?

Well, it looks like the email comes from Nexway, the company behind the AGEOD Webshop... so, yes, it looks real.
Have you used your PayPal account lately?...

Matto wrote:I´m from Czech Republic ... same time like in France )
So you are sure, it is an official email and not some try to use my data or acount illegaly?

Yes, sure. Nexway themselves confirmed to me. It's safe to answer.

One/two times per month last five years ... and first time I see something like this ... on the other side, mostly I buy from US or Asia

OK, I will do it ... thanks for help

Matto wrote:One/two times per month last five years ... and first time I see something like this ... on the other side, mostly I buy from US or Asia

But when was the last time you've used it? a month ago?... maybe it is like PhilT says, some new (recent) regulation inside the EU.

Received invoice and download link ... so problem is over

See you on battlefield ...