epaminondas
Captain
Posts: 172
Joined: Thu Feb 08, 2007 9:35 pm

No Help desk help

Mon Dec 14, 2015 9:45 am

A week ago I purchased "Civil War II" and "To End All Wars" from the AGEOD site as physical product plus download. I downloaded both and installed both but the installations proved faulty and the games will not launch. I've now twice contacted the Help Desk via the link provided with a description of the problem and a request for help. Not only have I not received a Help Desk ticket, I've not even received acknowledgement of my emails.

Not a happy camper.

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PhilThib
Posts: 13253
Joined: Tue Oct 18, 2005 5:21 pm
Location: Meylan (France)

Mon Dec 14, 2015 11:40 am

Weird..unless you sent the mail over the weekend and it got stuck in the waiting list queue. They normally respond very fast

Did you sent to: support@slitherine.co.uk
Image

epaminondas
Captain
Posts: 172
Joined: Thu Feb 08, 2007 9:35 pm

Mon Dec 14, 2015 9:45 pm

Nope. Sent it to http://www.ageod.co.uk/support - the address provided on my purchase confirmation. I'll try Slitherine if that's the necessary route.

Cfant
Lieutenant
Posts: 118
Joined: Mon Aug 27, 2012 2:48 pm

Thu Dec 17, 2015 11:45 am

Should work - I sent a mail to ageod-support and got the confirmation within a hour.

epaminondas
Captain
Posts: 172
Joined: Thu Feb 08, 2007 9:35 pm

Fri Dec 18, 2015 6:24 am

Wish I could say the same - but at least your experience is cause for hope.

epaminondas
Captain
Posts: 172
Joined: Thu Feb 08, 2007 9:35 pm

Fri Dec 18, 2015 10:45 am

I need to eat some humble pie here. The fact that I wasn't receiving any response from the AGEOD support team was very likely due to the fact that they were stuck with an outdated email address. I assumed that my mail to them would be directed from my current address but clearly that wasn't the case. My sincere apologies to all concerned and maligned.

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Pocus
Posts: 24724
Joined: Wed Oct 19, 2005 7:37 am
Location: Lyon (France)

Fri Dec 18, 2015 11:45 am

Always write to support@slitherine.co.uk !
Image


Hofstadter's Law: "It always takes longer than you expect, even when you take into account Hofstadter's law."

epaminondas
Captain
Posts: 172
Joined: Thu Feb 08, 2007 9:35 pm

Fri Dec 18, 2015 12:46 pm

Duly noted. But, not to carp, if this is the case then the messaging on your order confirmation needs to be changed accordingly.

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Slitherine Iain
Posts: 20
Joined: Mon Feb 18, 2013 2:57 pm

Re: No Help desk help

Tue Oct 11, 2016 4:00 pm

The Help desk is unified so whoever you write to it goes to the same team. Its reskinned to the site you contacted us from though so users who don't know we're all one company get a response from the company they contacted.

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