People having pre-ordered and not received a key, please report here

[Cat Lord]

Hi,

unfortunately, some people have pre-ordered and didn't receive a key. First thing first: Please verify the email with the key didn't get in the spam folder of your mailbox. This happens much more often that you would want to.

Second, after you have verified it's not in your spam folder, if you pre-order and didn't receive a key at all, please post in this thread.

Tell us also if it was the same address email as the one you use to register on this forum or not. Don't post it, just tell us:

- "Same email address than the forum" or "Different email address than the forum"

Some people have received their keys, some people not.

Again, apologies for this, we are trying to correct the situation.

Cat

[Frank]

I didn´t get my key. The email is the same.

Bye
Frank

[Raptor1]

I did not get the key either, and the email is the same as on the forum.

[Kev_uk]

No key, same email.

[PhilThib]

I am investigating the matter with Nexway (I am handling the commercial part on behalf of AGEOD here). Sorry about this, will solve it soon.

[hogass]

No key, same email address than the forum.

Regards

[barbu]

Same e-mail address as on the forums. No e-mail received w/ the key.

[Mattheus]

Pas reçu la clé non plus, mel identique.

[Tormenta]

Hi,

I haven't received the key yet. I wasn't registered in the Forum when I ordered. I just registered today and used the same e-mail I used to pre-order the game.

Thanks,

Miguel

[Cat Lord]

Hi people,

we have been told all the emails will be sent again.

If at 15:00 you still haven't received it, tell us please.

(If you receive it, tell us in the other thread about pre-order, thanks).

Cat

[henllan]

haven't received the key yet. I wasn't registered in the Forum when I ordered. I just registered today and used the same e-mail I used to pre-order the game.

Thanks,

John

[delcastel]

Idem pas de clé meme email

[Knight of the Realm]

Ditto for me. Same email as forum. I received the other two emails for the invoice and the notification without issue.

[Lowlander2010]

Same here, no email as yet, I use a different email than my default here on the the forums... I will wait to 15:00 and see if my email arrives, looking forward to getting into the game

[Janohito]

Didnt receive email as well, only email from paypal about payment.

My email is the same as in forum

[TheDeadeye]

I also didn´t receive my key.

The email is the same as the one indicated for my profile in this forum.

[Janohito]

Has anybody from this thread received their emails? It is almost 15 after all

[barbu]

It's 13:47 in Western Europe. I know, I know, we're ahead one hour.

[henllan]

Nothing yet... Probably depends on which time they are working by. Its coming up to 13.00 hours in the UK

[BlackBear]

I did not get the key either, and the email is the same as on the forum.

[PhilThib]

Nexway informed me that the mails should have reached you already...no news?

[Knight of the Realm]

I haven't received any mails yet...!

(@1.18pm GMT)

[barbu]

Nothing here... but I'm in Romania, maybe it takes time for it to travel past the Carpathians

[November rule for e-mails: lose 50% speed, 50% cohesion if sent through mountains ]

[Janohito]

Nothing for me as well

[henllan]

Nothing for me either

[Kev_uk]

Nope, same here (13:38pm)

[hogass]

Nothing

[delcastel]

toujours rien pas de mail pour télécharger .

Aucun intéret de précommander alors qu'actuellement on peut acheter le jeu et le télécharger.

J' achete vos jeux depuis le début BOA et la je pas content du tous

[Lowlander2010]

Im in the UK, nothing here yet either

[Frank]

Nothing here too. 15:08