Serial registration problem

[jdeflume]

I too have a cival war heritage which is why I bought this game.

However I can't get it installed the registry utility doesn't appear. It gets to the last page in the install and just gets hung up. I have tried to go into the settings folder and type in my reg. code and that doesn't work either. I even tried another older computer with XP and it does the same thing. I opened a ticket with the company and that was a waste of time. Has nayone had this problem can someone help I just want to play the game.

[Gray_Lensman]

deleted

[jdeflume]

I purchased the game from Circuit City last Saturday. have been trying to get it to work ever since.

[Korrigan]

[color="Blue"]Posts moved here, as this is the best place to post when you are facing a problem if you want an answer.[/color]

[color="Blue"]Korrigan[/color]

[Gray_Lensman]

deleted

[jdeflume]

On the forum a suggestion was to edit where it was saved I saved it in C\Ageod's American Cival War without the file extension of Program Files, So the game was saved as suggested. This didn't work either? I have tried to manually type in serial number in the setting file in general.opt I have unstalled and reinstalled several times etc.
I saw on the forum that it was suggested that maybe I need a general.opt file emailed to me with correct text. Let me know and I can send my serial code. I have attached dx diag, main log and general.opt.

I am at a loss at this point of what to do I think I've tried everything. I am dying to play this game since I study history and the Civial War any help would be greatly appreciated.

Jim

[Pocus]

what happen exactly after you enter the code in the general.opt file, when you launch the game? Does it crashes, or complain that the code is invalid?

You can send me your code at pmalacher@age-studio.com and I'll return you a working general.opt file. If the problem stems from there, you should be able to launch the game.

[jdeflume]

Since the registration utility did'nt come up I typed in the code that was given to me by cdv support into the settings file in the general.opt and saved it as it appears below.
7. Serial number (unencrypted, keep this file for you only)
Serial=****************************************
When I tried to open the game using the shortcut it opend with a black screen with AGE 2.0 at the bottom left and just froze. I had to go to my task manager to close the application.

My code is as follows *************************************

So no luck yet thanks for your help

[color="Blue"]
Serial keys/codes removed; never write serial keys in public! - Rafiki[/color]

[jdeflume]

Nice Catch Sorry!

[jdeflume]

Here's the main log hope it helps

[Pocus]

Please contact me at pmalacher@age-studio.com, I will get back to you with a new key, as the one you published have to be invalidated.

I'll also need your DxDiag file, thanks.