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No Help desk help

Posted: Mon Dec 14, 2015 9:45 am
by epaminondas
A week ago I purchased "Civil War II" and "To End All Wars" from the AGEOD site as physical product plus download. I downloaded both and installed both but the installations proved faulty and the games will not launch. I've now twice contacted the Help Desk via the link provided with a description of the problem and a request for help. Not only have I not received a Help Desk ticket, I've not even received acknowledgement of my emails.

Not a happy camper.

Posted: Mon Dec 14, 2015 11:40 am
by PhilThib
Weird..unless you sent the mail over the weekend and it got stuck in the waiting list queue. They normally respond very fast

Did you sent to:

Posted: Mon Dec 14, 2015 9:45 pm
by epaminondas
Nope. Sent it to - the address provided on my purchase confirmation. I'll try Slitherine if that's the necessary route.

Posted: Thu Dec 17, 2015 11:45 am
by Cfant
Should work - I sent a mail to ageod-support and got the confirmation within a hour.

Posted: Fri Dec 18, 2015 6:24 am
by epaminondas
Wish I could say the same - but at least your experience is cause for hope.

Posted: Fri Dec 18, 2015 10:45 am
by epaminondas
I need to eat some humble pie here. The fact that I wasn't receiving any response from the AGEOD support team was very likely due to the fact that they were stuck with an outdated email address. I assumed that my mail to them would be directed from my current address but clearly that wasn't the case. My sincere apologies to all concerned and maligned.

Posted: Fri Dec 18, 2015 11:45 am
by Pocus
Always write to !

Posted: Fri Dec 18, 2015 12:46 pm
by epaminondas
Duly noted. But, not to carp, if this is the case then the messaging on your order confirmation needs to be changed accordingly.

Re: No Help desk help

Posted: Tue Oct 11, 2016 4:00 pm
by Slitherine Iain
The Help desk is unified so whoever you write to it goes to the same team. Its reskinned to the site you contacted us from though so users who don't know we're all one company get a response from the company they contacted.