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by Slitherine Iain
Sat Oct 15, 2016 10:38 am
Forum: News from AGEod
Topic: New Ageod Forum
Replies: 82
Views: 65743

Re: New Ageod Forum

HI guys just to let you know we've made a range of further improvements. We've tried to reduce the waste white space in the layout and we've made the text slightly larger so it should be easier to red. We've made the contract as high as possible too but its pure black now so the only way to add cont...
by Slitherine Iain
Tue Oct 11, 2016 4:00 pm
Forum: AGEOD Webshop
Topic: No Help desk help
Replies: 8
Views: 14114

Re: No Help desk help

The Help desk is unified so whoever you write to it goes to the same team. Its reskinned to the site you contacted us from though so users who don't know we're all one company get a response from the company they contacted.
by Slitherine Iain
Fri Oct 07, 2016 1:09 pm
Forum: AGEOD Webshop
Topic: email accounts all banned?
Replies: 2
Views: 12909

Re: email accounts all banned?

Sorry you are having problems. I've not heard about any domains being banned but this could be part of the old Ageod forum and wont be part of the new system. If you have any problems please contact support@matrix games.com The admins are running multiple servers and sites and don't check in regular...
by Slitherine Iain
Tue Nov 19, 2013 4:33 pm
Forum: Pride of Nations
Topic: When will the latest version of 1.04 be fixed?
Replies: 15
Views: 3875

Hi guys,

we're sorry you are having problems. We don't have any time set aside right now for PoN bug fixes but I'll talk with the team and see if there is anything that can be done.
by Slitherine Iain
Thu Oct 17, 2013 10:36 am
Forum: AGEOD Webshop
Topic: Cannot register / Find my games [old vs new website]
Replies: 17
Views: 11205

You do not need to register to buy games. Just add to cart and checkout. No account is required.
by Slitherine Iain
Thu Oct 03, 2013 9:47 am
Forum: AGEOD Webshop
Topic: Cannot register / Find my games [old vs new website]
Replies: 17
Views: 11205

Hi guys we have only just become aware that this system existed on the previous Ageod site and are looking for ways to enable the functionality again. It might take a little while though as its a complicated problem and doesn't have an obvious logical fix as integrating with the existing database is...
by Slitherine Iain
Wed Oct 02, 2013 3:24 pm
Forum: España 1936
Topic: The Spanish Civil War relives in España 1936
Replies: 3
Views: 1664

The manual is in Spanish too. It was not ready at the time of Gold master and was uploaded today. The link on the Spanish game menu goes to the Spanish version of the manual (or will as soon as the server synchs which should be any time now if it has not already). This game is Digital Express so com...
by Slitherine Iain
Tue Oct 01, 2013 3:32 pm
Forum: España 1936
Topic: Slight delay
Replies: 4
Views: 2035

Slight delay

Hi guys, we're sorry for the late notice but we wanted to do a few additional tests before release. We are going to release the game tomorrow. We're very sorry for the inconvenience and know hos frustrating this is. We meant to let you know sooner but we were just overloaded. Apologies for the delay...
by Slitherine Iain
Fri Sep 20, 2013 4:44 pm
Forum: Civil War II
Topic: Editions
Replies: 5
Views: 1733

Yes the boxed edition is a collectors edition. You get a full colour manual, personalised disk with your name and serial printed on it, full colour DVD box. You also get to download the game immediately and don't have to wait. Nobody else does this - we are the only people letting you get the best o...
by Slitherine Iain
Tue Sep 17, 2013 3:32 pm
Forum: Civil War II
Topic: Where can I buy it??
Replies: 12
Views: 3412

All purchases can be registered to the members area on Slitherine or Matrix. We don't have a similar feature on Ageod at the moment but its the same installer & payment systems for all sites.
by Slitherine Iain
Tue Sep 17, 2013 3:03 pm
Forum: Civil War II
Topic: Where can I buy it??
Replies: 12
Views: 3412

It was simultaneously released.
by Slitherine Iain
Tue Sep 17, 2013 1:21 pm
Forum: Civil War II
Topic: Where can I buy it??
Replies: 12
Views: 3412

Hint - why not check now.......
by Slitherine Iain
Wed Jul 24, 2013 12:28 pm
Forum: News from AGEod
Topic: Pride of Nations and Rise of Prussia are back home
Replies: 15
Views: 13974

No you do not have to repurchase. We will support users on whichever platform they purchased.
by Slitherine Iain
Wed Jul 24, 2013 12:26 pm
Forum: News from AGEod
Topic: [NEW IN JULY] ---> Ageod new website is up! <---
Replies: 33
Views: 9618

The prices are updated daily but rounded to the closest .99 as it means the prices don't actually change daily and confuse people but do stay very closely in synch and at round numbers people can understand. The exchange rate is set by the banking system. We have no input over it at all despite what...
by Slitherine Iain
Thu Jul 04, 2013 6:08 pm
Forum: News from AGEod
Topic: [NEW IN JULY] ---> Ageod new website is up! <---
Replies: 33
Views: 9618

No there are no customs issues. We've been doing this for years with the payment provider on boxed copies and there are no issues. VAT is very complex but the short story is that the changes were necessary to make everything work as it should, as Ageod does not have geolocation and a store setup for...
by Slitherine Iain
Thu Jul 04, 2013 4:51 pm
Forum: News from AGEod
Topic: [NEW IN JULY] ---> Ageod new website is up! <---
Replies: 33
Views: 9618

Previously the prices were not correctly calculating VAT as it didn't know where you were based when purchasing. Unfortunately the only way the payment provider can correctly calculate the VAT is to collect your shipping address first. However the payment provider does not charge any VAT when you bu...

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